Major Optus outage hits millions of services across Australia

The major outage of an Australian telecommunications company Singtel Optus Pty Limited hit millions of mobile and NBN services across Australia. The National Broadband Network (NBN) provides Australians with high-speed internet access.

Optus is dealing with its failure to deliver mobile and internet services at a larger scale. It announced on its official X that the company is aware of a problem affecting Optus mobile and NBN services. They are working to restore them as soon as possible. They recognize the importance of connectivity and apologize for any disruption.

We're aware of an issue impacting Optus mobile and nbn services and are working to restore services as quickly as possible. We understand connectivity is important and apologise for any inconvenience caused.
— Optus Help (@optus_help) November 7, 2023

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Instructions for users Major Optus outage

Emergency calls to Triple Zero made from Optus mobiles will not affected by the current Optus outage. But landlines will be as millions of Australians throughout the country remain without mobile data and network connectivity.

Even people who are not Optus customers are affected, as institutions such as banks, hospitals, and others have issues.

Optus claims they are working on restoring the services. Some fixed and mobile services are slowly being restored. It may take several hours for all services to recover. Various services may be restored at different locations during that time.

UPDATE
Some services across fixed and mobile are now gradually being restored. This may take a few hours for all services to recover, and different services may restore at different sites over that time.
— Optus Help (@optus_help) November 8, 2023

Major Optus outage hits millions of services across Australia

Kelly Bayer Rosmarin, Chief Executive Officer of Optus, has defended the Telco’s handling of the current statewide outage. Ms. Kelly said on Melbourne’s 3AW Radio In her three and a half years as CEO, this is the first nationwide outage that I’ve chaired.

She added we apologize to our customers, but this is not a common occurrence. It’s highly unusual. We will get to the bottom of it. What’s most important is that we’re restoring our services as a priority.

Deborah Knight criticized Optus CEO Kelly Bayer Rosmarin on the disastrous outage that cut off millions of Australians. Debora is an Australian television and news presenter, radio host, and journalist.